LG plans to build cloud-based contact centres in the event of a pandemic. LG Electronics said Tuesday that it is expanding cloud-based contact centres to improve customer service. And safeguard its employees from the new coronavirus epidemic.
So, LG recently launched cloud-based contact centres in the United States. And claimed they would expand to ten other countries by the end of the year. Including Brazil, France, Vietnam, and South Korea.
Cloud-based contact centres enable workers to work from anywhere with an internet connection, promoting a work-from-home atmosphere throughout the epidemic.
Therefore, According to LG, the new technology would enable consumers to communicate with LG contact centre employees more quickly.
LG said its contact centres, which are mechanical by Amazon Web Services and Genesys’ cloud solutions. Would also allow quick upgrades of new services, such as chatbots.
LG Electronics is familiar to post good second-quarter profits, as the company’s core home appliance sector continues to perform well.
According to data from seven local brokerage houses compiled by Yonhap Infomax. The financial news arm of Yonhap News Agency, the South Korean technology company was projected to generate 17.6 trillion won (US$15.5 billion) in sales in the April-June period, up 37% year on year. While operating profit increased 140 per cent year on year to 1.2 trillion won.