Twitter informs the Delhi High Court that it is in the final stages of hiring a resident grievance officer. A resident grievance officer in India has been appointing by the microblogging and social networking site Twitter. Which has notified the Delhi High Court that it is nearing completion of the process.
Twitter said in a response filed to the Delhi High Court that. Even before official procedures, is built to select a grievance officer in India. The temporary grievance officer withdrew his candidacy on June 21, which was before any legal steps were taken.
In its response, the microblogging site said that it was “in the final stages of selecting a successor” and that “meanwhile. The complaints of Indian users are being handling by the grievance officer.”
According to the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021. One of the regulations that Twitter and other social media platforms operating in India must adhere to is the appointment of a local grievance officer, which is one of many requirements.
Tweeter’s temporary resident grievance officer, Dharmendra Chatur, resigned from his position on June 21, after which the company hired Jeremy Kessel, who lives in California, as the organization’s new grievance officer for India.
Kessel’s appointment, on the other hand, was not in accordance with the new information technology regulations. Which requires that all nodal authorities, including the grievance redressal officer, be located in the country of origin.
Amit Acharya, a practicing attorney in both the high court and the Supreme Court of India. Filed a case against Twitter in the Delhi high court on May 28, according to the complaint.
To give the platform three weeks to respond to the notice, a bench headed by Justice Rekha Palli issued it on May 31. On July 6, the case was reschedule for a further hearing.
According to the petition filed by Acharya through his lawyer, Akash Vajpai. The high court should direct the Centre to issue the necessary instructions to Twitter India and Twitter Inc. In order to appoint a resident grievance officer as per Rule 4 of the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021, as soon as possible.
According to the plea, Twitter is a “Significant Social Media Intermediary” (SSMI) as defined by the Information Technology Rules, 2021. And as such. It is responsible for ensuring that the statutory obligations places on it by the provisions of these rules are cross. The court agreed.
For the purposes of summarising, the plea asserted that every significant social media intermediary must appoint not only a resident. Grievance officer who will act as a single-point authority for receiving and disposing of complaints within. A specified time frame but also someone who will receive and acknowledge any order, notice or direction issued by the competent authorities.