OnePlus 12R Buyers Eligible for Full Refund Due to Storage Configuration Error
OnePlus 12R buyers who opted for the higher storage configuration of the handset have the opportunity to request a full refund until mid-March. The company made an error in listing the recently launched smartphone with UFS 4.0 storage instead of UFS 3.1, which is the same as the base storage option. Launched alongside the flagship OnePlus 12 handset, the OnePlus 12R is equipped with a Snapdragon 8 Gen 2 chipset, 16GB of RAM, and up to 256GB of inbuilt storage.
This clarification comes directly from OnePlus President and COO Kinder Liu, who mentioned that customers who purchased the 256GB storage variant of the OnePlus 12R can claim a refund on their handset until March 16. Liu also assured that the company’s customer service teams have been fully briefed on the situation.
According to Liu’s post, buyers will need to contact OnePlus’ customer service to discuss the file system issue and request a refund. This means that purchasers of the OnePlus 12R can return their handset during the one-month refund period that concludes on March 16.
Key Features of the OnePlus 12R
The OnePlus 12R, launched in India and global markets last month, runs on Android 14-based OxygenOS 14 out-of-the-box. It features a 6.78-inch LTPO 4.0 AMOLED screen with a 120Hz refresh rate and Gorilla Glass Victus 2 protection. Additionally, the handset is powered by Qualcomm’s Snapdragon 8 Gen 2 chip and offers up to 16GB of RAM and 256GB of UFS 3.1 storage.
For photography and videography, the OnePlus 12R is equipped with a 50-megapixel primary camera featuring a Sony IMX890 sensor, an 8-megapixel ultra-wide-angle camera, and a 2-megapixel macro camera. It also boasts a front-facing 16-megapixel selfie camera. The device houses a 5,000mAh battery with 100W SuperVOOC charging support.
If you are considering purchasing a OnePlus 12R, it’s important to note that customers who bought the higher storage variant can request a full refund until March 16 due to the storage configuration error. For further details, please contact OnePlus’ customer service team.
Refund Process for OnePlus 12R Buyers
If you are one of the buyers affected by the storage configuration error on the OnePlus 12R, you can go through the following steps to seek a refund:
- Contact OnePlus’ customer service.
- Discuss the file system issue related to the UFS storage configuration.
- Initiate the refund process with the customer service team.
- Return your handset within the one-month refund period that ends on March 16.
It’s recommended to promptly reach out to OnePlus’ customer service to address the storage configuration error and claim the full refund within the specified timeframe.
Conclusion
The OnePlus 12R, a recent addition to the OnePlus smartphone lineup, offers impressive features and specifications. However, due to an error in the storage configuration listing, customers who purchased the higher storage variant are eligible for a full refund until March 16. To ensure timely assistance and a smooth refund process, affected buyers are advised to engage with OnePlus’ customer service at the earliest convenience.
